Last week I took my car in for a routine service to my mechanic. When I picked it up that afternoon, I was happy (as one can be) with the price, and he explained everything he did in a way I understood. He was professional and courteous as ever, and I was satisfied with the service I received.
When I got in my car to drive home, there was a little handmade packet of lollies with a note that said:
We sincerely appreciate your support.
Thanks to our customers referrals we are achieving our dream of having a family business built on trust and personal service.
We look forward to continuing our service to you in the New Year.
We wish you and your family a very merry Christmas and a wonderful 2012.
Thanks to our customers referrals we are achieving our dream of having a family business built on trust and personal service.
We look forward to continuing our service to you in the New Year.
We wish you and your family a very merry Christmas and a wonderful 2012.
Reading this made me feel all nice and warm inside, because it feels good to be appreciated. It reaffirmed my choice in mechanic, and I feel confident referring my friends and family to someone I know appreciates their custom.
So when was the last time you thanked your customers? After all, they are the reason you’re in business.
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